Refunds and Exchanges

We provide refunds on unopened, unused products within 30 days of purchase.

We will also exchange opened products the client didn’t like for another product within 30 days of purchase.

Good long term clients can return opened products indefinitely. The salon manager will judge whether the client is dealing with us in good faith.

If a refund is given, the associated commission is deleted. If the refund is given on a payroll period after the sale, the commission deduct will show up as a misc deduct with a note on the stylist’s check.

Refunds on services are a last resort, and can only be given with owner/manager approval. This is because we prefer to make the situation right instead of making a refund. Once a refund is given, it’s the last time we will see that customer.

Refunds on services are given when the work was not as good as it should have been, when something went wrong with the service and the situation is not recoverable, or when the client is not worth dealing with and not worth keeping.